Sometimes you may experience issues with your steamer - here's a small guide on what you can do to troubleshoot the product for yourself.
Leakage
If you ever experience that your steamer is leaking, please try to locate the origin of the water. Is there water dripping from the handle?
If you experience a leaking steam handle, make sure that the handle has been properly screwed on. Also, check the angle of the mouthpiece; it needs to be screwed on straight and not tilted in any way. Still water leaking from the handle or mouthpiece? Don't hesitate to get in touch with our customer support for further assistance.
Does the water tank leak?
If you experience leakage from the water tank, make sure that the plug has been properly screwed on. If it is still leaking after this, then please get in touch with our customer support.
Is there dripping water coming from the steamer?
If there's leaking water coming from the actual steamer, please try to locate the origin on the device. Note that the hole where the water tank is attached always gets filled with water and is nothing to worry about. If the steamer is leaking an abnormal amount of water (i.e., from underneath), don't hesitate to contact our customer support for further assistance.
No steam
Start by checking if there's something wrong with the power supply.
Make sure that the steamer has been switched on. Check the power plug connection and ensure that the socket functions the way it's supposed to.
Does the steamer get warm without producing any steam?
This may result from limestone residues and minerals clogged in the machine. Try to descale the steamer according to our guidelines. Here's a tutorial on how to descale the steamer:
If there's no steam coming out and the steamer doesn't heat up or get warm at all, please contact our customer support for further assistance.
The on/off button doesn't light up
No light even though the steamer is plugged in? Make sure there's nothing wrong with the power socket. Please contact our customer support if the light doesn't go on, and the steamer won't start. If the light doesn't come on, but the steamer works like usual, then it's most likely the diode that's given up. But feel free to contact our support department for further advice.
Steamer only works in one of two modes
If your steamer is only working in one mode, we recommend you try to descale the steamer properly according to our guidelines. If the problem remains, don't hesitate to get in touch with our customer support.
If you ever need spare parts or the steamer has cosmetic issues or damages, please get in touch with us through the customer support email, and we will help you further!